FAQ

Frequently Asked Questions


Here are some of our most frequently asked questions. If you don’t see your question listed, don’t hesitate to call, text or email us your questions.

  1. Where is RX Physiotherapy located?
  2. We are located inside the Leduc Professional Building at 4721 47th Avenue, Leduc.
  3. When you first arrive, come through the main entrance and make your way up to the 2nd floor via the elevator or stairs, both will be directly in front of you once you enter the building. On the 2nd floor, RX Physio is the first door on the left – Suite 201.  Come in and have a seat in the waiting room and your physiotherapist will meet you there at your appointment time.
  4.  
  5. What should I bring on my first visit?
  6. Bring comfortable attire that will allow your physiotherapist to examine the area of concern and assess your movement.  Ex. wear shorts for a knee assessment.  We do have patient gowns and shorts in case you forget but most people are more comfortable in their own!
  7. Also bring the shoes that you normally run or exercise in.
  8.  
  9. What are the fees?
  10. When you book with RX, you can be confident that you’re getting high value for your money.  Our assessment and treatment durations are not only significantly longer than most other clinics, but that time is also 1 on 1 with a highly trained physiotherapist who is focused on YOU.  Because of this, we typically accomplish much more per session and require less frequent treatments than what is typically seen at more traditional physiotherapy clinics.  We use a whole person approach and work with you to create long lasting solutions so you can get back to leading the life you love.  We call it redefining your possible.
  11. Orthopedic Assessment (60min): $150
  12. Pelvic Health Assessment (60-75min): $180
  13. Follow up treatment (45min): $110
  14. Follow up treatment (60min): $145
  15. Mentorship sessions (for Physios and Fit Pros):  please inquire
  1. Do you offer direct billing?
  2. Yes!  We offer direct billing for most benefits plans, including Blue Cross, ASEBP, Medavie Blue Cross, Canada Life, Sun Life, Greenshield and so many more.  Want to know if we can direct bill your benefits provider?  Call, text or email us and we can let you know.
  1. What funding is available for Physiotherapy?
  2. You may have funding for physiotherapy available through your extended benefits.  If so, we can likely offer direct billing as mentioned above.  We do NOT offer funding through Alberta Health Services.  We also do NOT offer WCB (Worker’s Comp) funded services.    That being said, we would be happy to help you find an AHS or WCB contracted provider if you need one!
  3.  
  4. What if I need to cancel my appointment?
  5. We understand that things come up and sometimes appointments need to be cancelled or rescheduled.  We also ask that you give us as much notice as possible, at least 24-48hr.  This allows us time to fill the spot with someone on the waitlist.  You can reschedule or cancel your appointment online up to 24hr before your appointment.   After that, you will need to call to cancel at 780-996-4768.
  6. Cancellations with less than 24hr notice are subject to a $25 late cancellation fee.
  7.  
  8. Does RX Physiotherapy sell retail products?
  9. We sell items specific to pelvic health physiotherapy, spiky balls, Shepherd’s hooks, kinesiology tape, TENS and e-muscle stim machines, mini bands, Theraband and more available – either in stock or upon request.