FAQ

Frequently Asked Questions


Here are some of our most frequently asked questions. If you don’t see your question listed, don’t hesitate to call, text or email us your questions.

  1. Where is RX Physiotherapy located?
  2. We are located inside of CrossFit Leduc at 4704 53rd Avenue, Leduc.
  3. When you first arrive, come in through the main entrance of CrossFit Leduc and have a seat on the black couches on your left.  Please wait there.  Your physiotherapist will come and get you and walk you through the gym to the clinic area which is located in the back of the building.
  4. What should I bring on my first visit?
  5. Bring comfortable attire that will allow the physiotherapist to examine the area of concern and assess your movement.  An example would be wearing shorts for a knee assessment.  We do have patient gowns and shorts in case you forget but most people are more comfortable in their own!
  6. Also bring the shoes that you normally run or exercise in, if that is applicable.
  7. What are the fees?
  8. When you book with RX, you can be confident that you are getting high value for your money.  Our pricing is competitive.  Additionally, our assessment and treatment durations are not only significantly longer than most other clinics, but that time is also 1 on 1 with the physiotherapist.  Because of this, we typically accomplish much more per session and require less frequent treatments  than what is typically seen at more traditional physiotherapy clinics.
  9. Orthopedic Assessment: $110
  10. Follow up treatment: $90
  11. Pelvic floor Assessment: $155
  12. Pelvic floor Follow-up: $90
  13. Mentorship sessions (for Physios and Fit Pros):  please inquire
  1. Do you offer direct billing?
  2. Yes!  We offer direct billing for most benefits plans, including Blue Cross, ASEBP, Medavie Blue Cross, Canada Life, Sun Life, and so many more.  Want to know if we can direct bill your benefits provider?  Call or email us and we can let you know.
  1. What funding is available for Physiotherapy?
  2. You may have funding for physiotherapy available through your extended benefits.  If so, we can likely offer direct billing as mentioned above.  We do NOT offer funding through Alberta Health Services (aka Community Rehabilitation Program or CRP) at this time.  We also do NOT offer WCB (Worker’s Comp) funded services.    That being said, we would be happy to help you find a CRP or WCB contracted provider if you need one!
  3. What if I need to cancel my appointment?
  4. We understand that things come up and sometimes appointments need to be cancelled or rescheduled.  However, we also ask that you give us as much notice as possible, at least 24-48hr.  This allows us time to fill the spot with someone on the waitlist.  You can reschedule or cancel your appointment online up to 24hr before your appointment.   After that, you will need to call to cancel at 780-996-4768.  Cancellations with less than 24hr notice are subject to a $25 late cancellation fee.
  5. Does RX Physiotherapy sell retail products?
  6. We sell a limited amount of products that have been deemed to be of sufficient quality and value for our clients.  We have spiky balls, Shepherd’s hooks, kinesiology tape, TENS and e-muscle stim machines, mini bands, Theraband, items specific to pelvic health physiotherapy, and more available – either in stock or upon request.